Privacy Policy

Last Updated: March 5, 2026

At Pets Paradise, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and delivery address
Payment information (processed securely through our payment providers)
Order history and preferences
Communications with our customer service team

We also automatically collect certain information when you visit our website, including:

IP address, browser type, and device information
Pages viewed and links clicked
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and account
Provide customer support
Send marketing communications (with your consent)
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist with order fulfillment, payment processing, and website hosting
Shipping carriers to deliver your orders
Law enforcement or regulatory authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

6. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: privacy@petsparadise.com.au
Phone: +61 (0)2 1234 5678